HP are changing the support thats bundled with their ESS software.
So what is exactly changing?- iLO and Insight Control licences to include 3 year 24x7 telephone support & updates rather than 1 year
- The HP VMware licences currently available with both 1 year and 3 year bundled support will have the 1 year bundled support SKUs discontinued.
Why make the changes?Matches software support to hardware warranty
For iLO/IC, purchase of support past 1st year is usually overlooked
For VMware, improves customer experience as 3yrs update entitlement automatically seen on VMware portal.
What benefit does it provide for the customer?For iLO/IC, no surprises, access to software updates continues (average of 3 updates per annum). Essential for maximising usage and associated cost saving.
For VMware, continuous access to software updates on VMware portal, no reliance on HP/VMware entitlement synchronisation. Note: For lowest Total Cost of Ownership, support term should still be extended to 4 or 5 years with relevant Care Pack
When will the change happen?Applies to products purchased in the UK and Ireland from 1st December
Will there be new product numbers?No, product numbers and associated Care Pack numbers will stay the same.
Prices and some local product descriptions will change for the UK and Ireland only.
(For VMware no price or product changes, just current 1yr 9x5 licence SKUs made unavailable).
Regards
Technical ISS Solutions Team