VMWare registration always causes a heap of confusion and a bit of a pain, so HP is introducing a new streamlined customer registration process for VMware OEM software products purchased from HP, starting Oct 5th, 2010.This new process includes:
- Two Step Registration and One Download Site:
- Required registration with HP to receive Partner Activation Code (PAC) and support entitlement.
- Register the PAC at VMware license portal to access both software download and licenses.
- New Registration Site – HP webware (click)
- New Entitlement Certificate – customers will now be receiving an Entitlement Number that entitles them to their VMware Partner Activation Code (PAC) – which they will receive upon registration at the HP Webware site.
- Shortened response time for orders – Entitlement certificate will be print to order.
- Improved entitlement serviceability – This process enables better tracking of customer support entitlement and PACs thus HP can more effectively and readily handle software support needs and software entitlement issues.
As part of this new process, on October 5, 2010, HP created a brand new set of part numbers for their current VMware products. There will be no change to the embedded support offerings, fixed care pack and services, product entitlements nor will this impact our existing customers. No impact to Enterprise License Agreements (ELAs) or sales from SLMS. HP will continue to honor existing part numbers for 2-months until Nov 30th, 2010.
Please begin using the new part numbers as soon as possible.
As a testament to more improvements in this program we will be in introducing electronic delivery on December 1, 2010 with following benefits:
- Faster, easier, more efficient order fulfillment.
- Better tracking for customers in need of help for entitlement, support and lost Partner Activation Codes (PAC).
- Physical delivery will continue to be available for customer needs.
More information on electronic delivery coming soon.
Regards
Technical ISS Solutions Team
