CUSTOMER ADVISORY - DL360p Gen8 Processor heat sink change

NOTICE

The HP ProLiant DL360p Gen8 servers are now being manufactured worldwide exclusively with a new design screw-down type heat sink and not the original caged heat sink which is currently being shipped with the processor option kits.

This will mean that if you order a processor option kit you may get a kit with the wrong heatsink type and therefore you will be unable to install the additional processor.

This is a UK wide non specific distribution issue (all of HP distribution partners are affected).
HP is aware of the issue and for the meantime will be shipping out replacement heat sinks on a case by case basis.

If you have this issue please speak to your Westcoast account manager and we will arrange for the new heat sink to be sent out. Please make sure you have the part number of the server as well as the serial number and your order number with Westcoast.

HP has apologised for the inconvenience on this issue and have issued an advisory which can be found here:  HP Support document

If you have any questions please do not hesitate to contact us.

Regards

HP Technical EG Solutions Team