Showing posts with label HELP TOPICS. Show all posts
Showing posts with label HELP TOPICS. Show all posts

Monday, 16 February 2015

Gen9 Sales Tools

The sales tools below are designed to help you position the benefits of the new portfolio.




As well as the resources above there are further resources available:
  • Server Sales Portal (internal HP only)
  • Unison Portal (for HP Channel Partners)
  • Gen9 Technical Deck
Please ensure to use these resources to get up to speed with the new Gen9 portfolio so you can be confident articulating the benefits of Gen9 to customers.

Need more information? Please contact presales@westcoast.co.uk https://www.brighttalk.com/webcast/10177/139405

Wednesday, 30 April 2014

Westcoast alerts channel partners to Herculean HP IMC opportunity

Want to make more margin and create closer relationships with customers that have mixed network environments? HP Intelligent Management Centre is for you. We are trying to increase the awareness of HP IMC and how it can be beneficial to you and your customers.

What is IMC?? Launched in July last year, the HP Intelligent Management Centre (IMC) is unique in the market in that it provides one single console for management of heterogeneous network environments including over 1200 Cisco products. Highly scalable, the solution has the capacity to manage 10,000’s of devices and help overcome pressing network challenges associated with projects like virtualisation and BYOD. The technology puts HP as one of the forerunners in solutions for the Software Defined Network (SDN). At the heart of this is HP’s Virtual Application Networks (VAN’s) which allow rapid deployment of applications and virtual environments through a simple management strategy. Using the Intelligent Management Centre software, organisations can manage all three layers of SDN architecture: infrastructure, control and application.

Paul Kember (Channel Director) at HP commented “from a single pane of glass an end-user can manage their entire network infrastructure – both wired and wireless. Having a single-tool means problems can be tracked down and resolved quickly, which results in 61% less downtime for the average customer! With VAN’s (Virtual Application Networks) applications can be deployed in a literally a few clicks by bridging the gap between Virtual Machine orchestration and Network connectivity”.

Speaking on the solution Wesley Lawrance which is our HP Business Manager here at Westcoast states “Westcoast and HP have seen a lot of success around the solution. We believe that there is a significant opportunity for HP partners to satisfy a genuine business challenge and deploy a very profitable solution in tandem. Almost every customer will have a mixed network and with a patchwork quilt of technology from edge to core they end up with too many tools to make management of the overall network efficient or effective. This tool does for networks what virtualisation has done for infrastructure”.

We have created a novel graphic for partners to better understand the capabilities of the technology. It proposes that deploying the technology will help Network Managers achieve network immortality, likening the challenges these people toil with to the mythical legend of Hercules and the conquest of the 12 labours.


For partners interested in knowing more about the solution, We invite you all to see it in action at one of our demonstration labs across the UK. For non-HP partners we are able to fast-track those wishing to join the HP channel with support covering sales, technical and marketing.

If you need any further information please do not hesitate to contact us.

Regards

Westcoast EG Solutions Team  

Tuesday, 1 April 2014

NEWS : Announcement concerning Installation and Start Up Care Pack Services for 3PAR StoreServ 7000 Systems

From the 1st April onwards any 3PAR StoreServ 7000 solution will be required to have HP Installation and Start up, there will be no option to remove this.*

This is so all of HP's customers from Resellers to end users can have maximum benefit and support from HP when purchasing HP 3PAR Storage system. This will ensure a good customer experience from the start.

The reason for this change is that there have been issues reported due to poor installations with regards installation of the 3PAR units which is outside of HP's control and this causes issues when it comes to customer service and support on the product.

This change is to greatly benefit you and your customer moving forward. If you have any questions with regards to HP's Installation and Start up service please do not hesitate to contact your Westcoast account manager for more details.

Regards

Westcoast EG Solutions Team  

* Unless you are an accredited HP ServiceOne Partner.

Monday, 17 February 2014

HP Proactive Care & Insight Remote Support - How Important?

Insight Remote Support is critical to the success of a Proactive Care Solution and must be installed by customers who have purchased a Proactive Care Solution in order for them to enable the full suite of Proactive features. If Insight Remote Support is not installed your customer will not receive the full Proactive Care Service from HP.

Every Proactive Care Solution is entitled to 8 hours of remote support from HP that will help with the installation of Insight Remote Support.

When Insight Remote Support is installed it enables the Proactive Care Core features;
  • Quarterly Call reporting
  • Bi Annual Firmware & Software reviews
  • The Proactive Technology Scan

These features give tangible business benefits including...
  • 40% faster call resolution 
  • Enables a 95% first time fix rate
  • 50% Elimination of problems

Please work with your end users to help them understand the importance of IRS (Insight remote support) by communicating the above benefits of Proactive Care and encourage them to initiate the 8 hours of remote assistance HP provides in order to install IRS.

If you need any further information please do not hesitate to contact us.

Regards

Westcoast EG Solutions Team 

Monday, 28 October 2013

CUSTOMER ADVISORY - DL360p Gen8 Processor heat sink change

NOTICE
The HP ProLiant DL360p Gen8 servers are now being manufactured worldwide exclusively with a new design screw-down type heat sink and not the original caged heat sink which is currently being shipped with the processor option kits.

This will mean that if you order a processor option kit you may get a kit with the wrong heatsink type and therefore you will be unable to install the additional processor.

This is a UK wide non specific distribution issue (all of HP distribution partners are affected).
HP is aware of the issue and for the meantime will be shipping out replacement heat sinks on a case by case basis.

If you have this issue please speak to your Westcoast account manager and we will arrange for the new heat sink to be sent out. Please make sure you have the part number of the server as well as the serial number and your order number with Westcoast.

HP has apologised for the inconvenience on this issue and have issued an advisory which can be found here:  HP Support document

If you have any questions please do not hesitate to contact us.

Regards

HP Technical EG Solutions Team 

Tuesday, 10 September 2013

HP Smart Array P22x / P42x Series cards now support Raid 6 without needing to purchase a license.

HP have just launched a Firmware update for their Smart Array controllers that will upgrade your Smart array card to be able to run Raid 6* without having to purchase the Smart Array Advanced Pack as this is now part of the base firmware.

This effects the following Smart Array controllers, P220i, P222, P420i, P420, P421, P721m, and P822

You will still need an additional license key to use HP SmartCache.

*You still will need to have a minimum of 512mb a Cache on the controller.

So How do you get it? Go to this link where there is a download section and instructions.

If you have any questions or need help with a HP server solution then please do not hesitate to get in contact with us and we will be happy to help.

Regards

Technical ISS Solutions Team   

Wednesday, 12 June 2013

EVENT : Westcoast Simply StoreIT SMB Academy

Westcoast Solutions Lab
HP Simply StoreIT is a programme designed to take the stress out of choosing the right storage products that meet your customers’ business needs. The programme provides solution guides and reference architectures for HP channel partners and SMB customers to accelerate solution delivery.

These solution assets target specific challenges in the critical areas of virtualization, backup and data protection, Microsoft Exchange and Microsoft SQL Server, and file consolidation. The programme includes tools, resources and incentives to help channel partners accelerate time to revenue with HP storage solutions.

Come to Westcoast’s Simply StoreIT SMB Academy and learn more about Simply StoreIT and latest storage portfolio updates.

When: Tuesday, 25th June 2013
Where: Westcoast Solutions Lab

REGISTER NOW

For more information about Simply StoreIT visit www.hp.com/go/SimplyStoreIT
If you have any questions about HP Storage call our pre-sales team on 0118 912 6336

Regards

Technical ISS Solutions Team 

Tuesday, 30 April 2013

Make your life easier with HP Factory Express.

Factory Express is a robust portfolio of flexible, pre-priced, configured, customised and integrated factory solutions and deployment services for CTO solutions.

Factory Express reduces the amount of work needed to deploy hardware by configuring/integrating your hardware at the time of assembly resulting in faster time to solution by fully configuring the rack servers and storage before shipment each with complete with state-of-the-art cable management and asset tags. All of the configuration/integration are done in ISO 9000: 2000 environments, providing quality processes that lead to consistent and more stable configurations.

For example, here is a picture of a delivery of servers and rack components to a customer site which has not used a Factory express option. A lot of time would be taken doing a inventory count and the opening of the many boxes not to mention the removal and disposal of the shipping materials on top of all this as well.Then after all the kit has been accounted for you would need to install all the components for each server and rack - Very time consuming.

In this example you can see the same solution but using the Factory express options, as you can see there are a lot less boxes as everything is already installed into the racks.

This would save you or your customer a lot of time and effort in not only the time it takes to unbox everything but to install all the options into the relevant servers etc.

There are many different options you can have for Factory Express, to see these different options and what they involve then please go to http://h71028.www7.hp.com/enterprise/cache/99364-0-0-225-121.html

If you are interested in receiving more information on HP's Factory Express service then please do not hesitate to contact us.

Regards

Technical ISS Solutions Team 

Westcoast can show you how SharePoint can work for your customer

SharePoint introduces new ways to share your work and work with others, organise your projects and teams and discover people and information.

Share
Share your ideas, discover answers and keep track of what your colleagues are working with new social features throughout SharePoint. Publish content to SharePoint from any Office application and share with people inside and outside your organisation. Share documents, update your activity feed and keep in touch with your colleagues from your mobile phone or tablet.

Organise
Organize all your projects and tasks to get visibility into upcoming deliverables across SharePoint, Outlook and Microsoft Project. Set up a new team site in minutes track meeting notes and bring together all your team's email and documents in one place. Sync your content in SharePoint to your desktop with SkyDrive Pro.

Discover
Connect with people across your organisation and easily discover interests, past projects and documents they've worked on.Turn raw data into gorgeous interactive reports with Excel 2013 and publish to SharePoint to share insights with the people you work with.Customize and narrow your search to deliver more relevant results, and get recommendations on people and documents to follow.

Build
Build apps on common web technologies like JavaScript, HTML and oAuth with the new Cloud App Model for SharePoint.Make your apps available to everyone to try and buy through the public Store or only available to your employees through the corporate catalog. Use familiar design tools and flexible controls to create dynamic intranet and Internet sites to share your organisation's vision with everyone.

Manage
Reduce your infrastructure costs and extend the boundaries of sharing by running SharePoint in the cloud with Office 365.New archiving, eDiscovery and case management capabilities extend across SharePoint, Exchange and Lync.Spend more time delivering innovation and less time managing infrastructure with advances in SharePoint scale, performance and management capabilities. 

To see how to make SharePoint work for your customer please book a demo at the Westcoast Solutions Lab

If you need help with any additional details regarding a SharePoint solution then please call our Microsoft Team (See contact us) and they will be happy to help you.

Regards

Technical ISS Solutions Team 

Tuesday, 22 January 2013

G7 to Gen8 Processor Conversion Suggestions

We have a fair amount of calls regarding processor performance comparisons between the previous generation Intel X56xx Series processors used in the G7 servers and the new Intel E5-26xx processors used in Gen8.

HP have made a nice easy to read G7 to Gen8 processor conversion chart to help assist you in choosing a processor for your needs.

You can either opt for same performance which shows the price saving you will achieve, or you can go for the same price and you will be able to see how much performance you will be gaining.

If you need help with any additional details regarding the new range of Gen8 Servers or need a solution then please contact us and we will be happy to help you.

Regards

Technical ISS Solutions Team

Tuesday, 4 December 2012

HP Storage Sales Training Webinar - December 6th

Legacy storage designed 20 years ago cannot adapt to virtual, cloud, and big data demands.

The next era of IT is coming. Hear about the importance of the biggest HP Storage launch in more than a decade. This session will cover game-changing innovations that allow customers to meet any need, at any scale, with effortless simplicity.

Join us on our next channel partner webinar where you will:
  • Hear about the ground-breaking news and gain deeper insight into the refreshed Converged Storage portfolio that will be announced at HP Discover
  • Find out how to prepare your customers for data growth and new business initiative
  • Learn about our vision for a profitable future for HP and our partners 

On the call there will be a team of experts you can ask your questions to.

Please go to this link to register for the event







If you need help with any additional details or need a HP server solution then please contact us and we will be happy to help you.


Regards

Technical ISS Solutions Team

Thursday, 1 November 2012

How to install Microsoft Server 2012 on HP ProLiant Servers

The HP Smart Start Disk that is shipped with all 3xx series servers and above, does not currently support Microsoft Server 2012 as yet. HP however has made this very handy step by step guide to help you get up and running with Server 2012 without the use of the Smart Start Disk.

As soon as Smart Start supports Server 2012 I will notify on a new blog post and link it from here as well.

In the meantime please download the white paper below (By clicking on the HP Logo) for the instructions on how to install 2012 without Smart Start.












If you need help with any additional details or need a HP server solution then please contact us and we will be happy to help you.

**UPDATE** Intelligent Provisioning (Which replaces SmartStart on a Gen8) now supports Windows Server 2012 - Please click This link (Intelligent Provisioning)

Regards

Technical ISS Solutions Team

Wednesday, 3 October 2012

HP Gen 8 Servers e-Series vs p-Series - Whats the Difference??

As part of the HP Generation 8 server line, the new e-Series delivers performance/price, efficiency, and expandability. Lets see what differentiates it from the p-Series Gen8 models.


If you need help with any additional details with regards to the differences between the new Gen8 e/p series or require a HP server solution then please contact us and we will be happy to help you.

Regards

Technical ISS Solutions Team

Tuesday, 7 August 2012

HP ISS Fact of the week by Paul Kember (HP)



If you have any questions or need any help with HP servers or storage then please do not hesitate to contact us.

Regards

Technical ISS Solutions Team

Thursday, 5 July 2012

HP ISS Fact of the week by Paul Kember (HP)












If you have any questions or need any help with HP servers or storage then please do not hesitate to contact us.

Regards

Technical ISS Solutions Team

Wednesday, 16 May 2012

HP ISS Fact of the week by Paul Kember (HP) - ProLiant Gen8 ROI Tool













Please click the above Image or go to  http://alinean.austin.hp.com/roianalyst/AuthenticateLogin.do

1. Click on “New User Access" and a login & password will be sent to you.
2. Scroll down the list of ROI tools to the Servers section and select "ProLiant ROI Calculator".
3. Select customer’s existing ProLiant G2 – G6 servers to be refreshed, from drop-down menu. Input quantity.
4. Select proposed ProLiant Gen8 (or G7 where server line has not yet rolled to Gen8).
5. Tool estimates # of Gen8 servers needed based on performance. Change quantity if desired.
6. Click on "Create a Report".

If you have any questions or need any help with HP servers or storage then please do not hesitate to contact us.

Regards

Technical ISS Solutions Team

Wednesday, 18 April 2012

HP ISS Fact of the week by Paul Kember (HP)













If you have any questions or need any help with HP servers or storage then please do not hesitate to contact us.

Regards

Technical ISS Solutions Team

Monday, 2 April 2012

Westcoast Event : The Importance of Education Expo – 25th April 2012

Westcoast are holding their second multi-vendor education event on 25th April 2012 focused around ‘The Importance of Education’. The event will be held at the British Library, London Kings Cross, and is expected to attract over 200 resellers who will have the chance to engage with key vendors as well as a selection of end users.

After the success of the 2011 education event in Oxford, Westcoast is excited about holding an even bigger and better show, in order to help resellers grow their education business. Resellers will have the opportunity to engage with education vendors and Westcoast, allow attendees to view the latest product technologies, and discover the latest marketing offerings available from vendors. In addition, those who attend will also have the chance to book 1 to 1 sessions with key speakers, from Westcoast, Samsung, Toshiba, Apple, HP and Microsoft.


Key Highlights
• Understand which solutions are right for your education customers
• Oportunities to learn from various vendor and end user speakers
• See new and emerging technologies in the vendor village
• Think differently and keep your business ahead of the rest
• Book 1-2-1 vendor sessions
• Specific for sales people and key business decision makers

View the agenda and register at www.westcoast.co.uk/education

If you have any questions or need any help with HP servers or storage for your educational customers then please do not hesitate to contact us.

Regards

Technical ISS Solutions Team

Tuesday, 20 March 2012

HP ISS Fact of the week by Paul Kember (HP)


If you have any questions or need any help with HP servers or storage then please do not hesitate to contact us.

Regards

Technical ISS Solutions Team

Tuesday, 6 March 2012

HP ISS Fact of the week by Paul Kember (HP)


If you have any questions or need any help with HP servers or storage then please do not hesitate to contact us.

Regards

Technical ISS Solutions Team