Tuesday, 1 April 2014

NEWS : Announcement concerning Installation and Start Up Care Pack Services for 3PAR StoreServ 7000 Systems

From the 1st April onwards any 3PAR StoreServ 7000 solution will be required to have HP Installation and Start up, there will be no option to remove this.*

This is so all of HP's customers from Resellers to end users can have maximum benefit and support from HP when purchasing HP 3PAR Storage system. This will ensure a good customer experience from the start.

The reason for this change is that there have been issues reported due to poor installations with regards installation of the 3PAR units which is outside of HP's control and this causes issues when it comes to customer service and support on the product.

This change is to greatly benefit you and your customer moving forward. If you have any questions with regards to HP's Installation and Start up service please do not hesitate to contact your Westcoast account manager for more details.

Regards

Westcoast EG Solutions Team  

* Unless you are an accredited HP ServiceOne Partner.