HP Proactive Care & Insight Remote Support - How Important?

Insight Remote Support is critical to the success of a Proactive Care Solution and must be installed by customers who have purchased a Proactive Care Solution in order for them to enable the full suite of Proactive features. If Insight Remote Support is not installed your customer will not receive the full Proactive Care Service from HP.

Every Proactive Care Solution is entitled to 8 hours of remote support from HP that will help with the installation of Insight Remote Support.

When Insight Remote Support is installed it enables the Proactive Care Core features;

• Quarterly Call reporting
• Bi Annual Firmware & Software reviews
• The Proactive Technology Scan

These features give tangible business benefits including...

• 40% faster call resolution 
• Enables a 95% first time fix rate
• 50% Elimination of problems

Please work with your end users to help them understand the importance of IRS (Insight remote support) by communicating the above benefits of Proactive Care and encourage them to initiate the 8 hours of remote assistance HP provides in order to install IRS.

If you need any further information please do not hesitate to contact us.

Regards

Westcoast EG Solutions Team 

NEWS : HP ProLiant firmware updates access change

HP are changing the way firmware updates and SSP will be accessed, This will Start in February 2014. Select server firmware on these products will only be accessed through the HP Support Center to Customers with an active support agreement, HP CarePack, or warranty linked to their HP Support Center User ID and for the specific products being updated. 

HP Support material was always provided as part of the terms of a customer’s support contract with HP, usually via Warranty periods or contractual obligations, such as Care Packs and support contacts.  HP terms stated an eligibility requirement for support was purchase of the product and a support agreement for the product.  The only change being implemented is that website access will now align with those restrictions that have always been there.  The fact that HP previously chose to make our support material available publicly through our hp.com website, without checking the entitlement of the user, doesn’t negate nor invalidate the eligibility requirement.

We encourage you to review your current support coverage to ensure you maintain uninterrupted access to firmware updates and SPP for your ProLiant products.

If you need to obtain support coverage, please do not hesitate to contact your account manager at Westcoast.

Regards

Westcoast EG Solutions Team 

Introducing two new reseller tools from Westcoast

Hello again and a happy new year to you all.

Sorry for the lack of updates over the last few months, as usual things get a little busy coming up to the end of year what with seasonal holidays and the new year. Now everything is settling down into place I have some exciting new announcements from Westcoast... the launch of two new Tools for all our resellers.

To access these tools you will need to log into your account at www.westcoast.co.uk or click on the pictures below.

First of all the new Wescoast Action Partner Program

• Ability to integrate the Solutions Store into your end user facing website
• Marketing funds to drive traffic to your Solutions Store 
• Conversation with resellers and vendors via our invite only Linked in group 
• 1-on-1 call out days and training from the Westcoast A-team  
• Re-brandable material, case studies and call out scripts from the Westcoast Gym+ 
• Exclusive incentives  
• Free access to the Westcoast Solutions Lab to run events for SMB customers SMB leads 
• Access to the Vendor Voice forums 
• Regular communications 
• Instant access to Special Westcoast HP EG Pricing

Secondly the Westcoast Solutions Store &Westcoast Smart Bid 

The Westcoast Solutions Store has been developed to help resellers selling into the SMB market with...

• Achieving a more competitive price on HP products
• Building bespoke solutions for your SMB customers
• Getting bid support within 4 working hours*  

The Westcoast Solutions store allows you to create solution bundles with bundle discounts whether you know or don't know what you are looking for.

The easy to use layout means that you are only minutes away from being able to create a solution and have the actual discounted price immediately, there is no waiting around waiting for discount pricing to come back.

We understand though that not all bundles fit all customer requirements this is why the solutions store also allows you to customise certain options to allow you to be more flexible with your customer.

The second part of the Solutions Store is the Smart Bid Section. Here you can see all the bids that are currently being processed, accepted, declined etc. This will allow you full control over your bids.

We hope that these tools will be useful and provide you the competitive edge over your competition, if you have any questions about these tools please contact your Westcoast Account manager and they will be able to provide you more information.

Again we wish you a happy new year and hope that 2014 will bring you plenty of rewards.

Regards

Westcoast EG Solutions Team

November 2013 - HP Server, Storage and Networking offers

In order for you to have your own copy of this months offers, We offer them in a easy downloadable PDF for you. This month many of HP's fantastic Storage and Networking promotions have been extended!

Please click the image above to open the PDF for more details.

Regards

HP Technical EG Solutions Team  

Westcoast EG Solutions Team wishes you a Happy Halloween for 2013

Westcoast EG Solutions Team wishes you a Happy Halloween for 2013

Regards

HP Technical EG Solutions Team 

CUSTOMER ADVISORY - DL360p Gen8 Processor heat sink change

NOTICE

The HP ProLiant DL360p Gen8 servers are now being manufactured worldwide exclusively with a new design screw-down type heat sink and not the original caged heat sink which is currently being shipped with the processor option kits.

This will mean that if you order a processor option kit you may get a kit with the wrong heatsink type and therefore you will be unable to install the additional processor.

This is a UK wide non specific distribution issue (all of HP distribution partners are affected).
HP is aware of the issue and for the meantime will be shipping out replacement heat sinks on a case by case basis.

If you have this issue please speak to your Westcoast account manager and we will arrange for the new heat sink to be sent out. Please make sure you have the part number of the server as well as the serial number and your order number with Westcoast.

HP has apologised for the inconvenience on this issue and have issued an advisory which can be found here:  HP Support document

If you have any questions please do not hesitate to contact us.

Regards

HP Technical EG Solutions Team 

October 2013 - HP Server, Storage and Networking offers

In order for you to have your own copy of this months offers, We offer them in a easy downloadable PDF for you. This month many of HP's fantastic Storage and Networking promotions have been extended!

Please click the image above to open the PDF for more details.

Regards

Technical ISS Solutions Team 

HP Smart Array P22x / P42x Series cards now support Raid 6 without needing to purchase a license.

HP have just launched a Firmware update for their Smart Array controllers that will upgrade your Smart array card to be able to run Raid 6* without having to purchase the Smart Array Advanced Pack as this is now part of the base firmware.

This effects the following Smart Array controllers, P220i, P222, P420i, P420, P421, P721m, and P822

You will still need an additional license key to use HP SmartCache.

*You still will need to have a minimum of 512mb a Cache on the controller.

So How do you get it? Go to this link where there is a download section and instructions.

If you have any questions or need help with a HP server solution then please do not hesitate to get in contact with us and we will be happy to help.

Regards

Technical ISS Solutions Team   

Purchase a HP BladeSystem Starter kit and get the c7000 enclosure for £1

Based on HP BladeSystem, the world’s most advanced blade infrastructure with Gen8 technologies, increase business demand for instant access from anywhere to any service in real-time to drive the needs for virtualized environment. HP will support your BladeSystem environment by offering you the HP c7000 Platinum Enclosure for only £1.

Choose one of the three HP BladeSystem Starter Kits that will perfectly fit your business needs and get the HP c7000 Platinum Enclosure for £1.

Each starter kit comes with 2x ProLiant Gen8 blades, 2x Virtual Connect modules E-LTU and Proactive Care Services. Three types of configurations are available.

Entry Level
Ideal Workloads: Web Hosting/Services in the Enterprise space; Single Application on a single server; basic infrastructure applications:

2 x HP BK 420c Gen8 E5-2450 2P 24GB Svr
2 x HP BLc VC Flex-10/10D Module Opt
2 x HP Insight Control ML/DL/BL Bundle E-LTU Proactive Care Services

Converged
Ideal Workloads: Virtualisation and consolidation, IT infrastructure, web infrastructure, High Performance Computing. Choice of two packages:

Server set A
2 x HP BL460c Gen8 E5-2660 2P 64GB Svr
2 x HP BLc VC FlexFabric 10GB/24-port-Opt
2 x HP Insight Control ML/DL/BL Bundle E-LTU Proactive Care Services

Server set B
2 x HP BL465c Gen 8 6380 1P 1gG Svr
2 x HP BLc VC FlexFabric 10GB/24-port Opt
2 x HP Insight Control ML/DL/BL Bundle E-LTU Proactive Care Services

Scale up
Ideal Workloads: Virtualisation and consolidation, business processing (ERP, CRM, batch, etc), database, application development, industrial R&D, data warehouse:

2 x HP BL660c Gen8 E5-4650 4P 128GB Svr
2 x HP BLc VC FlexFabric 10GB/24-port Opt
2 x HP Insight Control ML/DL/BL Bundle E-LTU Proactive Care Service

If you have any questions with regards this offer or help with a solution using the HP BladeSystem then please do not hesitate to get in contact with us and we will be happy to help.

Regards

Technical ISS Solutions Team   

September 2013 - HP Server, Storage and Networking offers

In order for you to have your own copy of this months offers, We offer them in a easy downloadable PDF for you. This month many of HP's fantastic Storage and Networking promotions have been extended!

Please click the image above to open the PDF for more details.

Regards

Technical ISS Solutions Team   

August 2013 - HP Server, Storage and Networking offers

In order for you to have your own copy of this months offers, We offer them in a easy downloadable PDF for you. This month many of HP's fantastic Storage and Networking promotions have been extended!

Please click the image above to open the PDF for more details.

Regards

Technical ISS Solutions Team  

July 2013 - HP Server, Storage and Networking offers

In order for you to have your own copy of this months offers, We offer them in a easy downloadable PDF for you. This month many of HP's fantastic Storage and Networking promotions have been extended!

Please click the image above to open the PDF for more details.

Regards

Technical ISS Solutions Team